Jstar88 Privacy Policy – Our Commitment to Protecting Your Personal Data

1Introduction

This Privacy Policy ("Policy") outlines how jstar88 ("We", "Platform") collects, uses, stores, and protects the personal information you provide when using jstar88.pro, our mobile app, or any related services.

By using the jstar88 platform, you agree to the collection and processing of your personal information as described in this Policy. We encourage you to read this document carefully so you fully understand your privacy rights.

2Types of Personal Data We Collect

Jstar88 collects the personal information necessary to provide a safe, fair, and fully functional service. Generally, the data we collect falls into two main categories:

Data You Provide Directly:

• Full name as stated in your official identification document;
• Date of birth for age verification;
• Email address and phone number used during registration;
• Current residential address;
• A copy of your identification document (MyKad or passport) for the KYC process;
• Bank account or e-wallet details used for deposits and withdrawals;
• Any communication you send to the jstar88 support team.

Automatically Collected Data:

• Your device's IP address and general location information;
• Web browser type and operating system used;
• Game session data including bets placed and game outcomes;
• Complete records of deposit and withdrawal transactions;
• Platform usage information collected via cookies and related technologies.

3How We Use Your Data

Jstar88 uses collected personal information solely for legitimate, clearly stated purposes. We do not use your data for any purpose unrelated to platform operations without your consent.

• Account Management: Creating and maintaining player accounts, verifying identity, and processing account-related requests;
• Transaction Processing: Handling deposits, withdrawals, and all financial transactions securely and accurately;
• Verification & Security: Conducting KYC processes, detecting suspicious activity, and preventing fraud and money laundering;
• Customer Service: Responding to enquiries, resolving complaints, and providing technical support;
• Legal Compliance: Meeting applicable regulatory and legal requirements;
• Platform Improvements: Analysing how players use the platform to improve features and user experience;
• Communications: Sending important account notifications, promotions (where you have consented), and platform updates.

4Data Storage & Retention Period

Jstar88 retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy, or as required by applicable law. Generally, data retention periods are as follows:

• Active Account Data: For the full duration of your active account plus five (5) years after account closure;
• Financial Transaction Records: A minimum of seven (7) years to meet financial compliance and regulatory requirements;
• Game Logs: Three (3) years from the date the gaming session took place;
• Customer Support Communications: Two (2) years from the date of case resolution.

All data is stored on secure servers with strict access controls. Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered.

5Data Sharing & Disclosure

Jstar88 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes without your explicit consent. However, there are certain situations where jstar88 may need to share your data:

• Service Providers: Payment partners and technical service providers involved in platform operations — subject to strict confidentiality agreements;
• Legal Requirements: When required by court order, regulatory authority directive, or valid legal process;
• Fraud Prevention: With relevant agencies or platforms to detect and prevent fraud, money laundering, or other illegal activities;
• Business Transfers: In the event of a merger, acquisition, or sale of company assets — players will be notified in advance.

6Your Rights Regarding Personal Data

As a jstar88 player, you have the following rights regarding your personal data. To exercise any of these rights, please contact the jstar88 support team:

• Right of Access: You have the right to request a copy of the personal data we hold about you;
• Right to Rectification: You may request that we correct any inaccurate or incomplete data;
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data ("right to be forgotten") — subject to legal retention requirements;
• Right to Restriction of Processing: You may request that we restrict how we process your data under certain circumstances;
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time;
• Right to Data Portability: You may request that we provide your data in a machine-readable format.

Jstar88 will respond to every data rights request within 30 days of receipt. For complex requests, this period may be extended up to 60 days, with prior notice to you.

7Cookies & Tracking Technologies

Jstar88 uses cookies and related technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security, and language preferences — cannot be disabled;
• Performance Cookies: Collecting information on how you use the platform to help us improve our services;
• Functional Cookies: Saving your preferences such as display settings and game choices for a more personalised experience;
• Analytics Cookies: Used to understand platform usage patterns in an aggregated and anonymised manner.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the jstar88 platform. By continuing to use the jstar88 platform, you agree to the use of cookies as described above.

8Data Security Measures

Jstar88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.

• 256-bit SSL Encryption for all communications between your device and the jstar88 servers;
• Data-at-rest encryption for all sensitive information stored in our databases;
• Two-factor authentication (2FA) available and encouraged for all player accounts;
• 24/7 security monitoring by the jstar88 cybersecurity team;
• Penetration testing conducted regularly by independent security experts;
• Internal access controls strictly enforced — only authorised staff may access players' personal data.

While we take all reasonable precautions, no security system can guarantee 100% safety at all times. Should any data breach occur that affects your information, jstar88 will notify you within the timeframe required by applicable law.

9Children's Privacy

The jstar88 platform is intended solely for individuals aged 18 and above. jstar88 does not knowingly collect or store any personal information from minors.

If we discover that we have inadvertently collected data from individuals under 18 years of age, we will take immediate steps to delete that information and close the account in question. Parents or guardians who find that their child has registered at jstar88 are requested to contact our support team immediately.

10Amendments to the Privacy Policy

Jstar88 reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new platform features. When material changes are made, we will:

• Updating the "Last Updated" date at the top of this document;
• Sending notifications to the email address registered to your account;
• Displaying clear in-platform notifications the next time you log in.

Continued use of the jstar88 platform after any amendments take effect will be considered acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

11Contact Us About Privacy

If you have any questions, concerns, or wish to exercise your personal data rights, please contact the jstar88 Data Protection Officer through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom right corner of the jstar88 platform;
• Response Time: Within 5 business days for privacy-related enquiries.